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New to ZeroBid
- How does ZeroBid work?
- How I can start bidding?
- How much do bids cost?
- Can everyone be a winner?
- Are products brand new?
Auctions
- What types of auctions are there?
- Can I bid if I live outside the US?
- Why do you add time to the clock when bids are placed?
- I just won an auction. Now what do I do?
- When does an auction end?
- How many auctions can I win?
- How can I redeem any coupons I have received?
- How can I watch an auction?
- What´s the difference between the auction ending price and the value price?
Bidding
- How exactly does the bidding work?
- How do I buy bids?
- What is Buy It Now?
- Where can I see how many bids I've placed in an auction?
- How does Bid-Matic work?
- What about when two or more Bid-Matics are set to bid in the same price range?
- What is the best way to win an auction?
- Where can I track the auction(s) where I'm currently bidding?
- Where can I see how much I have spent on bids in an auction?
- I've placed a bid but I am currently not the highest bidder. Why?
- Can I bid on a future auction?
- How long are Voucher Bids valid?
- What are Voucher Bids?
My Account
- How can I change my password?
- What do I do if I've forgotten my password or username?
- How do I subscribe/unsubscribe from the newsletter?
- Is it possible to change my username?
- How do I add or change my address?
- Can I change my name?
- Where can I check my Bids Account?
- Where can I check how many auctions I have won?
- How do I delete my account?
- What is an Avatar?
- Can I change my email address?
Shipment & Returns
- Delivery Times?
- Has my product been shipped yet?
- What countries does ThumbBids deliver to?
- What should I do if the item I won is faulty?
- Can I return an item that I have won for a refund?
- Do you ever substitute items?
- How much does shipping cost?
Technical Problems
- What are the recommended PC requirements to use ZeroBid?
- Why hasn´t my bid been registered on an auction?
- I can´t confirm my registration using the link in the registration confirmation email. What should I do?
- What happens to the auctions during system downtime?
Security
- What payment methods do you take for buying bids and/or for auctions I’ve won?
- How secure are your payment methods?
- What's the danger of fake emails (Spoof and Phishing)?
- Important Security Notice
- What should I do, if I receive a suspicious email?
- How do I recognize a fake email entailing a request for payment?
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